Help Center
1. What types of rugs do you sell?
We offer a variety of rug types, including living room rugs, bedroom rugs, and decorative rugs, covering styles such as modern minimalist, Nordic, and light luxury.
2. What are the materials used in rugs? What are the differences?
Common materials include polyester, polypropylene, wool, and blends:
Polyester: Soft and comfortable, high cost-performance ratio
Polypropylene: Wear-resistant and stain-resistant, suitable for high-frequency use areas
Wool: High-quality feel, good warmth retention
Blends: Balanced performance
3. How to choose the right size?
We recommend choosing based on the size of the space:
Living room: Recommended for covering sofa areas, commonly 160×230cm or larger
Bedroom: Suitable for use beside or at the foot of the bed
Small spaces: Choose a size for accent placement
If unsure, please contact customer service for matching suggestions.
4. Are the rugs slip-resistant?
Most rugs have a slip-resistant design on the back. For stronger slip resistance, use a slip-resistant mat.
5. Are the rugs easy to clean?
Most products support daily vacuuming cleaning, and some support hand or machine washing (see product description for details).
Regular cleaning is recommended to prevent stain buildup.
6. Is it normal for a new carpet to have an odor?
Some carpets may have a slight odor when first opened, which is normal. It is recommended to ventilate for 1-2 days to reduce the odor.
7. Will the carpet shed?
A small amount of loose fibers is normal, especially with new carpets. This will significantly decrease after a period of use.
8. Will the actual color match the picture?
Due to differences in shooting light and display devices, there may be slight color differences. We have tried our best to reproduce the true effect.
9. How long does it take to ship after placing an order?
Generally, orders are shipped within 1-3 business days. Please refer to the order page or customer service notification for specific times.
10. Which shipping methods are supported?
Multiple logistics methods are supported. Please refer to the checkout page for specific details.
11. Can I return or exchange this product?
Returns and exchanges are supported within the specified time. Please refer to the return policy for details.
12. Can carpets be returned after opening?
Returns are supported after reasonable opening and inspection or light use, provided the item does not affect resale.
13. How to apply for a return or exchange?
Submit an application through the order page or contact customer service. We will provide detailed instructions and a return address.
14. Do you support customized sizes or patterns?
Some products support customization. Please consult customer service for details.
15. Are carpets suitable for families with pets or children?
Yes. We recommend choosing products made of durable and easy-to-clean materials, which are more suitable for everyday use.
16. Are carpets environmentally friendly and safe?
We use materials that meet standards to ensure the product is safe and reliable under normal use.
17. Will the carpet slide or curl at the edges?
Under normal installation, there will be no significant sliding. If the floor is smooth, you can use an anti-slip mat to enhance stability.
18. Can it be used in underfloor heating environments?
Most carpets are suitable for underfloor heating systems, but it's recommended to avoid overly thick materials that may affect heat conduction.
19. Do you support bulk purchases or partnerships?
Yes. Hotels, guesthouses, designers, and corporate clients are welcome to discuss bulk purchases or partnerships.
20. How to contact customer service?
You can contact us via online customer service, phone, or email. We will assist you as soon as possible.