Privacy Policy

We highly value your privacy and personal information security, and are committed to taking reasonable measures to protect your information in accordance with relevant laws and regulations. This Privacy Policy details how we collect, use, store, share, and protect your personal information.

I. Scope of Application
This Privacy Policy applies to all information processing activities you undertake when visiting our website, browsing products, placing orders for carpet products, or communicating with us.

II. Types of Information We Collect

Basic Information: Such as name, contact number, email address, shipping address, etc., used for order processing and customer service.

Order and Transaction Information: Including product information, order number, payment amount, transaction time, invoice information, etc.

Device and Access Data: Such as IP address, device model, browser type, access history, page dwell time, etc., used to optimize website performance and user experience.

Communication and Service Records: Such as customer service chat logs, email correspondence, after-sales records, etc., used for service improvement and problem tracking.

Logistics Information: Including delivery address, logistics status, receipt status, etc., used for order fulfillment.

III. Purpose of Information Use

We collect your information primarily for:

Processing orders, shipping, and after-sales service
Providing customer support and problem solving
Optimizing product display and shopping experience
Pushing you new product information and promotional activities (you can cancel at any time)
Mitigating transaction risks and ensuring account security
Complying with laws, regulations, and regulatory requirements

IV. Information Storage and Protection

We employ reasonable security measures (such as data encryption, access control, firewalls, etc.) to protect your information.

Personal information will only be retained for the period necessary to achieve the service purpose; after that period, it will be deleted or anonymized.

We will regularly review our security measures to prevent unauthorized access, disclosure, or alteration of information.

V. Information Sharing and Disclosure

We will not sell your personal information to unrelated third parties, but may share necessary information in the following circumstances:

Sharing delivery information with logistics companies to complete shipments
Sharing necessary information with payment institutions to complete transactions
Sharing some data with technology service providers to ensure system operation
Disclosure as required by laws, regulations, or government departments
Necessary to protect legitimate rights and interests

VI. Cross-border Data Transfer (if applicable)
If you use our services in different countries or regions, your information may be transferred to other countries or regions for processing. We will ensure that the relevant data transfer complies with applicable legal requirements.

VII. Your Rights

You have the right to:

Inquire about and access your personal information
Correct or supplement inaccurate information
Delete your personal information (to the extent permitted by law)
Withdraw authorization or cancel your account
Refuse to receive marketing information

You can exercise the above rights by contacting us.

VIII. Cookies and Similar Technologies

We may use cookies, pixel tags, and other technologies to:

Record your browsing preferences
Improve page loading speed
Analyze user behavior to optimize services

You can manage or disable cookies through your browser settings.

IX. Protection of Minors

We value the privacy of minors. Users under the age of 18 should use our services with the consent of their guardian.

X. Handling of Information Security Incidents

In the event of an information security incident, we will take remedial measures promptly and notify relevant users and regulatory agencies in accordance with legal requirements.

XI. Policy Updates

We may update this Privacy Policy based on business developments or legal regulations. Updates will be published on the platform and will take effect from the date of publication.

We are committed to providing you with a better shopping experience while ensuring privacy and security.